Privacy Policy
YourTidyPrime is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our professional cleaning services throughout Metro Manila.
We value the trust you place in us when choosing YourTidyPrime for your residential and commercial cleaning needs. This policy outlines our practices regarding the collection and use of personal information in compliance with applicable data protection regulations.
Information We Collect
Personal Information
We collect personal information you provide directly to us, including your name, contact details, service address, and specific cleaning requirements. For commercial clients, we may collect additional business information such as company registration details and billing requirements.
Service Data
Information about your cleaning preferences, scheduled services, access requirements for your property, and any special instructions or safety considerations you provide to ensure our team delivers exceptional service tailored to your needs.
Website Usage
When you visit our website, we automatically collect certain information about your device and usage patterns, including IP address, browser type, pages visited, and time spent on our site to improve your browsing experience.
Communication Records
Details of your communications with our customer service team, including phone calls, emails, and in-person consultations. This helps us maintain service quality and resolve any inquiries or concerns you may have.
How We Use Your Information
Service Provision and Scheduling
Your personal information enables us to provide professional cleaning services tailored to your specific requirements. We use your contact details to communicate about service appointments, access requirements, and any special instructions for your property in Metro Manila.
Customer Support and Communication
We use your information to respond to your inquiries, schedule services, handle billing and payments, and provide ongoing customer support. This includes follow-up communications about service quality and satisfaction surveys.
Service Improvement and Quality Assurance
Feedback and service records help us continuously improve our cleaning processes, train our staff, and ensure consistent quality standards across all our Metro Manila service locations.
Legal Compliance and Business Operations
We process your information as necessary to comply with legal obligations, manage our business operations, maintain service records for accounting and tax purposes, and protect our legitimate business interests.
Information Sharing and Disclosure
Service Team Access
Your service address and specific cleaning requirements are shared only with our trained cleaning professionals assigned to your property. All team members are bound by confidentiality agreements and professional standards.
Trusted Business Partners
We may share limited information with trusted third-party service providers who assist in our operations, such as payment processing companies and customer relationship management systems, all under strict confidentiality agreements.
Legal Requirements
We may disclose personal information when required by law, court order, or regulatory authority, or to protect our rights, property, or safety, or that of our customers, employees, or the public.
No Sale of Personal Information
YourTidyPrime never sells, rents, or trades your personal information to third parties for marketing purposes. We maintain strict control over who has access to your personal information and only share data as necessary for service provision.
Data Security and Protection
Security Measures We Implement
Physical Security
Our office facilities in Taguig maintain appropriate physical security controls to protect customer information stored on-premises.
Digital Protection
We employ industry-standard encryption and security protocols to protect your personal information during transmission and storage.
Access Controls
Personal information access is limited to authorized personnel who require the information to provide services to you.
Staff Training
All employees receive regular training on privacy protection practices and data security requirements.
Your Responsibilities
Account Security
Please keep your account credentials secure and notify us immediately of any unauthorized access to your information.
Service Access
Ensure our cleaning team has appropriate access to your property while maintaining security of valuables and sensitive areas.
Communication Security
When communicating with us about sensitive matters, consider using our secure communication channels.
Your Rights and Choices
Information Access and Control
You have the right to access, update, or correct your personal information. Contact our privacy team to request a copy of your personal data or to make corrections to inaccurate information.
Communication Preferences
You can control how we communicate with you regarding service appointments, billing, and important updates about your cleaning services.
Data Retention
We retain your personal information only as long as necessary to provide our cleaning services and comply with legal obligations. Service records are maintained according to applicable business and legal requirements, after which they are securely deleted or anonymized.
Privacy Questions and Contact Information
Contact Our Privacy Team
Email: [email protected]
For privacy-related inquiries and data requests
Phone: +63 2 8568 0000
Privacy team available Mon-Fri: 8:00-18:00
Address: One World Place, Taguig, 1634 Metro Manila, Philippines
In-person privacy consultations by appointment
Related Policies and Information
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in our practices or applicable regulations. We will notify you of significant changes through our website or direct communication.